If you tried to view your tickets in the FWC2026 Mobile Tickets app but received an “Access Restricted: Visit Ticketing FAQs via tickets.fifa.com/help” message, please:
Connect to the stadium Wi‑Fi once you arrive at the stadium and try accessing your account again.
If you cannot connect to the stadium Wi‑Fi, or if the issue persists, visit the Stadium Ticket Office or a Ticket Resolution Point (if available) for assistance.
Contact us via the contact form and select “Mobile Ticketing App Access Issue” before heading to the stadium.