After you submit your application for Supporter Tickets through the My Team sales method, and once the random selection draw has taken place, your application can result in one of the following outcomes:
| Successful | Partially Successful | Unsuccessful | |
| Description of the outcome | If your application is successful, it means that your request has been completely fulfilled. For example, if you applied for two Supporter Tickets with category 1 seats for group stage matches and were allocated both, your application has been completely fulfilled. | If your application is partially successful, it means that your request has been partially fulfilled. For example, if you applied for Supporter Tickets to three different category 1 seats during group stage matches but were allocated tickets for only one or two of those matches, your application would be considered partially successful. However, if you receive tickets for a match, you will receive the full number of tickets you requested for that match, not fewer. | If your application is unsuccessful, none of the tickets you requested were allocated to you. For example, if you applied for two Conditional Supporter Tickets for the round of 16 but were not allocated any, your application was not fulfilled, meaning you did not receive any tickets. |
| Payment rationale | You will be required to provide payment details during the application process. If your application is successful, automatic charges will begin on 9 February 2026 for all tickets allocated to you. You will not be asked to log in to your FIFA ticketing account and confirm or choose whether to purchase the tickets. Your payment card will be charged automatically for all tickets allocated to you. | You will be required to provide payment details during the application process. If your application is partially successful, automatic charges will begin on 9 February 2026 only for the tickets allocated to you. You will not be asked to log in to your FIFA ticketing account and confirm or choose whether to purchase the tickets. Your payment card will be charged automatically for the tickets allocated to you. To avoid any disruption to your purchase, please verify that the payment card you are using has sufficient funds to process your ticket purchase. | You will be required to provide payment details during the application process. If your application is unsuccessful, you will not be charged. |
| Payment failure | FIFA Ticketing will make every effort to process the payment by attempting to charge the card more than once if the initial transaction for the allocated tickets fails. After all charging attempts have been made and the payment is still unsuccessful, we have measures in place to provide additional opportunities for payment. However, if all measures have been taken and no payment has been received within the guidelines and timelines provided directly to the ticket applicant, the allocated tickets will be canceled. Please note that FIFA Ticketing will not be liable if payment cannot be processed. | FIFA Ticketing will make every effort to process the payment by attempting to charge the card more than once if the initial transaction for the partially allocated tickets fails. After all charging attempts have been made and the payment is still unsuccessful, we have measures in place to provide additional opportunities for payment. However, if all measures have been taken and no payment has been received within the guidelines and timelines provided directly to the ticket applicant, the allocated tickets will be canceled. Please note that FIFA Ticketing will not be liable if payment cannot be processed. | Does not apply. |