You can resolve your matter by reaching out to us via the contact form. If you need to visit a Stadium Ticket Offices and Ticket Resolution Points in person please note the following:
Only ticket-related services will be provided
Tickets cannot be purchased or collected at the stadium
Tickets are not sold at Stadium Ticket Offices or Ticket Resolution Points
Ticket support is available only for tickets purchased through official sales channels, including FIFA.com/tickets and the FIFA Resale/Exchange Marketplace
To verify ticket ownership, you may be asked to provide a valid ID, proof of purchase, or FIFA ticketing account information, and support may be limited or unavailable if ownership cannot be verified
Assistance cannot be provided for tickets purchased through unofficial or unauthorized sellers
Fans are encouraged to ensure they have purchased tickets through official channels and to bring any required documentation when seeking support.