7. How will I be notified if my refund needs to be processed via bank transfer and how can I be sure the emails I receive are legitimate?

If there is a case where your refund must be processed via bank transfer (e.g., due to an unsuccessful refund to the original payment method), FIFA Ticketing will contact you via email from no-reply.fwc26@tickets.fifa.org or noreply@tickets.fifa.org with further steps on how to enter your bank details via a dedicated refund portal.

You can verify that any emails you receive from FIFA Ticketing regarding this matter are legitimate by confirming that they come from the email addresses listed above.